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Hours of Operation
Monday - Friday:
8 AM - 6 PM
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Saturday - Sunday:
By Appointment
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Frequently Asked Questions
What is the fastest way to reach you?
Calling is usually fastest, especially if you already know what you need help with. You can also use the message form if you prefer to write it out.
What is the best way to contact you for IT support vs new consulting work?
If you need IT support, use the support request path so it lands with the right team. If you are exploring project consulting, use the consulting request path so we can route you to the right specialist.
If we have an urgent outage or security incident, what should we do?
Use your normal support channels, but treat business-critical downtime as “call now.” Many clients opt into 24/7 coverage and have access to an emergency line for situations where waiting is not an option.
How quickly should we expect a response after submitting the form?
Most messages are handled within 1 business day.
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What information should we include to get a faster, more accurate reply?
Include your industry, number of users, number of locations, what is not working, and how urgent it is. If this is security-related, include what you observed (example: suspicious login alerts, phishing emails, locked files) and what systems are impacted.
Do you work with organizations outside Illinois or outside the Greater Chicago area?
We primarily support organizations in Chicago and the surrounding counties. We also have a few clients outside the region, depending on the need and support model.
Can we schedule an in-person meeting, and which office should we use?
Yes, in-person meetings are available by appointment. Most client engagement take place at our Chicago office but other accomodations can provided, depending on what is most convenient.
Do you support remote-first organizations and multi-location teams?
Yes. Many teams run hybrid operations, multiple sites, or distributed staff. We will align on locations, support coverage, and how you want communication and escalation handled.
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Do you work with organizations that already have internal IT?
Yes. Many organizations keep internal IT and use us for co-managed support, specialized expertise, monitoring, or project delivery.
What happens after the first contact?
Typically: you reach out, we set a follow-up discussion to clarify needs and answer questions, then we evaluate your current environment so recommendations and next steps are based on reality.
Where should we go for other requests like careers, partnerships, or general inquiries?
For careers, use the Careers path on our site navigation. For partnerships, use the general contact route and include “partnership” in your message so we route it correctly.