IT & Software Support.
Managed Services & IT Support.
Our Capabilities.
IT & Software Support.
Cloud Application Support.
Web Hosting & Domain Management.
Managed Licenses.
A variety of IT support services offered by trained professionals with quick on-site response.
We recognize that the unexpected occurs from time to time, and you require assistance in resolving IT difficulties. All of our managed IT services are supported by our Service Desk, which is ready to help you anytime you need it. Our Service Desk is built on the ITIL framework and manned by highly experienced engineers, so we can respond and resolve IT support problems fast. It is backed by a Service Level Agreement that guarantees response times.
IT & Software Support.
Your IT systems exist to provide capacity to your employees. It’s your employees, and what they can accomplish with the technologies, that adds value to your company.
Our objective is to serve as a single point of contact for your employees, engaging with them and communicating with them on a regular basis to assist them in understanding and utilizing the IT resources you provide.
At Reintivity, we use technology to your benefit, matching your company objectives to the best IT solutions available.
Whatever your challenge may be, we help you face it head on.
Cloud Application Support.
Application Support is mutually exclusive with the preparation, implementation, and operation of the Software Application. Reintiivty provides services of Application support for:
- SAP Application Support, Software Application Support, ERP Application Support & Application Support Development.
- IT infrastructure specialists, developers, architects, and management professionals make up the Application Support team. Each stage of work to be completed is assigned a level in software application support .
- In an IT environment, where help desk personnel, technical support, desktop support, system administrators, system engineers, and network engineers collaborate, application support is a constant occurring activity.
- We follow a unique Application Process cycle that includes a series of Levels based on the application support required.
- The ITIL Service Operation – which is involved in incident resolution – provides first-line assistance.
- The resolution of incidents and the investigation of problems are handled by second-line assistance.
- ITIL Service Management – which delves into technology-related issues, identifying faults and mistakes before offering a solution – handles the third line of support.
Web Hosting & Domain Management.
Our Managed Hosting plans offer a higher degree of support. We’ll handle the server management aspects of managed hosting for you so you don’t have to.
Managed hosting is ideal for customers who don’t want to view their website’s back end and would rather focus on more business-oriented developments (i.e. content publishing and exploring other forms of marketing avenues).
Our service includes:
- Managed Web Hosting.
- Domain Registration & Management.
- SSL Certificates Issuance & Management.
- Running full, regular site backups
- Software updates.
- Additional security.
- Increased threat protection protocols.
- Dedicated support.
Managed Licenses.
The majority of businesses rely on managed services. They are at the core of back up, storage and communication making them invaluable for businesses of all sizes.
Services we offer include:
- Managed domain registration and services.
- Managed virtual and dedicated servers.
- Email services (Microsoft Exchange, Gmail and Simple POP3/IMAP).
- Application hosting (Microsoft 365, Google Workspace, etc).
- Backup services to make sure your data is safe and available.
Thoughts & Insights.
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Managed Software Technology Services
The concept of Reintivity's modern-day IT service is built on basic, tried-and-true techniques and practices, such as:
- Regular maintenance evaluations of all IT equipment to extend computer systems' usability and performance.
- Ensure that security patches and software upgrades are installed to protect the network and endpoints from both faults and threats.
- Early detection and proactive monitoring to discover and address issues before they cause downtime and interruption.
- Reporting and tracking to identify and replace faulty equipment.
vCIO Services
A Virtual CIO is a distant or virtual entity, such as a contractor or a corporation, that acts as your organization's chief information officer. The Virtual CIO performs the same functions as a traditional CIO. They work with your IT department to develop strategic goals, budget plans, business process analyses, and technological improvements.
Use our technical expertise, provided as a Virtual CIO (vCIO) or Virtual IT Director service, to bring your most ambitious business ideas into action with fewer risks and lower costs.
Let's get started.