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Managed Services Terms of Service

Last Updated: April 10, 2021.

Great Tech Pros, LLC (“Reintivity”) provides Reintivity Managed Services and its related services (“Service”) subject to your compliance with the terms and conditions (“Terms of Service”) set forth below. Please read the following carefully.

Reintivity reserves the right to update and modify the Terms of Service at any time without notice. New features that may be added to the Service shall be subject to the Terms of Service. Should you continue to use the Service after any such modifications have been made, this shall constitute your agreement to such modifications. You may always view the most recent copy of the Terms of Service here: https://www.reintivity.com/terms-and-conditions/

Violation of any of the terms below will result in the termination of your Account. You agree to use the Service at your own risk.

Description Of Service

Reintivity‘s Managed Services offering is an online service that offers email support to customers running on single installations of a Software Application/Tool/Content Management System (Application). Services include, but are not limited to, any service and/or content Reintivity makes available to or performs for you, as well as the offering of any materials displayed, transmitted through the Services.

Your access to and use of the Reintivity Services may be interrupted from time to time as a result of equipment malfunction, updating, maintenance or repair of the Service or any other reason within or outside the control of Reintivity. Reintivity reserves the right to amend, suspend or discontinue the availability of the Service and/or remove any Content at any time at its sole discretion and without prior notice.

Proactive Maintenance Disclaimers

Unless otherwise directed by the client, Reintivity will provide the following for managed services subscribed to any of our services plans:

  • Application updates
  • Module/theme/add-on/plug-in (Module) updates
  • Back up of core database, content and Application files
  • For specific plans the updating of up to two Server Instances/Environments of an Application (usually Staging and Production)

Support, Fix, & Task Requests & Reasonable Use

Requests must be requested through the proper channels to be received and responded to in a reasonable amount of time. To request support please email support@Reintivity.com.

Each request (support, fix and/or task) is subject to a maximum of 30 minutes of time. Only 1 request can be issued at a time and must be fulfilled by Reintivity before another request can be made. The effort required for each request is exclusively determined by the Reintivity management. For work outside of the scope of the Reintivity’s 30 minute request limit, Reintivity management may provide alternative solutions to the client including referral to a Reintivity partner or a separate cost estimate.

Reintivity provides no guarantee either express or implied on the timeframe of when a support request can or will be resolved.

Your requests are subject to approval by Reintivity management or by its assigned agent.

Nature of Requests

Requests should fall within the following categories.

  • UI troubleshooting (HTML, CSS, Javascript)
  • Styling elements
  • Standard Configuration changes
  • Content population, updating & publishing
  • Image uploading, optimization and dimension manipulation
  • Creation of basic graphics (e.g. buttons, banners, etc.)
  • Application consulting (advice and support)
  • Optimization of application and files
  • Module audits
  • Module installation and implementation

If you are unsure about whether or not a request meets these criteria, submit it as a ticket to our support system and we will either accept the ticket or deny the ticket based on managerial approval.

Examples of requests which shall not meet Reintivity management approval for support, updates, or repairs:

  • Custom development, design or redesign
  • Application page design
  • Custom Application development
  • Custom Module development
  • Updating custom or customized Applications and custom or customized Modules.
  • Application or Module research and development
  • Server management
  • Hosting
  • Content creation
  • Major new features
  • Major version upgrades
  • Any fix deemed by Reintivity management to exceed 30 minutes effort

Third-Party Materials

Certain services available may include materials from third parties. Reintivity may provide links to third-party websites as a convenience to you. You agree that Reintivity is not responsible for examining or evaluating the content or accuracy and does not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties. You agree that you will not use any third-party materials in a manner that would infringe or violate the rights of any other party and that Reintivity is not in any way responsible for any such use by you.

Small Jobs and Reasonable Use

The term “small job” is subject to a reasonable use clause. The definition of reasonable use is determined by Reintivity management, at its sole and exclusive discretion. Customers deemed to be abusing Reintivity services will be contacted by the Reintivity management. Reintivity management retains the sole and absolute discretion to suspend service to you if we deem necessary.

Account Terms

  • You must be 18 years old or older to use the Service
  • You must provide your full legal name, a valid email address, and any other required information to complete the sign-up process.
  • You must be a human. Automated uses of the Service are prohibited.
  • You must have the legal right to make decisions on behalf of your company, corporation, or business concerning any of their web sites and other IT resources.
  • You are responsible for maintaining the security of your account- mainly protecting your username and password.
  • You are responsible for all Content posted and activity that occurs under your account.
  • You are responsible for any changes made to your Application by others acting on your behalf, if any.
  • You may not use the Service for any illegal or unauthorized purpose. You must not, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
  • Reintivity may communicate with you via email regarding your account, system updates, or other issues related to your account.
  • Reintivity may refuse service to anyone for any reason at any time.

Payment and Access

  • A valid credit or debit card is required to use the service.
  • The Service is a subscription.
  • We will charge you a standard fee based on your account type schedule. The Service is billed in advance for each service term, and is non-refundable. There will be no refunds or credits for partial months of service, or refunds made should you not use the Service during a period of time when your account is open.
  • Should you upgrade or downgrade your account type, your credit card will be charged your new billing rate immediately. Your credit card will then be charged your new billing rate every subscription term period thereafter unless you cancel your account.
  • OR For any upgrade or downgrade in plan level, your credit card that you provided will automatically be charged the new rate on your next billing cycle.
  • There will be no refunds or credits after services have been rendered.
  • All fees are exclusive of all taxes, levies, or duties imposed by taxing authorities, and you shall be responsible for payment of all such taxes, levies, or duties, excluding only United States (federal or state) taxes.

Cancellation and Termination of your Account

Reintivity has the right to suspend or terminate your account and refuse any and all current or future use of the Service, or any other Reintivity service, for any reason at any time.

    You are responsible for the proper cancellation of your account. You may cancel your account at any time by clicking on the Subscription link in the navigation menu of the account portal. The Subscription screen provides a simple link to cancel your account. Email or phone requests to cancel your account will not be deemed cancellation.

    Your Service and all of related services will end immediately upon your cancellation of the Service.

    You are free to cancel your account at any time.

Right to Refuse Service

Reintivity reserves the right to refuse to do business with you. We have the right to terminate your services and give you any applicable refunds, at any time and for any reason. This may occur if we determine that your Application or Module or product or IT resources or IT needs require an extraordinary amount of effort on our part. We will try to negotiate a more suitable compensation arrangement before we terminate our relationship and services.

Changes to the Service and Prices

We reserve the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Service (or any part thereof) with or without notice. Prices of all Services, including but not limited to monthly subscription plan fees to the Service, are subject to change upon 30 days’ notice from us. Such notice may be provided at any time by posting the changes to Reintivity.com and/or emailing you. We shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service.

Copyright and Ownership

  • Reintivity owns the intellectual property rights to any and all protectable components of the Service, including but not limited to the name of the Service, artwork and end-user interface elements contained within the Service, many of the individual features, and the related documentation. You may not copy, modify, adapt, reproduce, distribute, reverse engineer, decompile, or disassemble any aspect of the Service which Reintivity owns.
  • Reintivity claims no intellectual property rights over the Content you upload or provide to the Service.

General Conditions

  • Your use of the Service, including any content, information or functionality contained within it, is provided “as is” and “as available” with no representations or warranties of any kind, either expressed or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. You assume total responsibility and risk for your use of this Service.
  • You agree not to resell, duplicate, reproduce or exploit any part of the Service without the express written permission of Reintivity.
  • You may not use the service to store, host, or send unsolicited email (spam) or SMS messages.
  • You understand that the Service can be used for transmission of your Content, and that during processing, your Content, including invoices, payment reminders, and personal messages, may be transferred unencrypted over the internet.
  • Great Tech Pros, LLC will not be held liable for any suits pertaining to credit card theft and/or fraud. In some instances, Great Tech Pros, LLC is the builder of the Application  and in these instances Great Tech Pros, LLC takes the necessary security precautions made available by the third party hosting company and Internet Merchant Account Provider for the submission of credit card information and will not be held liable for any errors in service or security holes made on behalf of any third party services.
  • We occasionally make mistakes. Though some of our services are automated, many are performed by humans.
  • You understand that we use third party vendors and partners to provide the necessary hardware, software, networking, storage, and related technology required to run the Service.
  • We may, but have no obligation to, remove Content and Accounts containing Content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
  • Verbal, physical, written or other abuse (including threats of abuse or retribution) of any Reintivity customer, employee, member, or officer will result in immediate account termination.
  • Reintivity makes no warranties regarding (i) your ability to use the Service, (ii) your satisfaction with the Service, (iii) that the Service will be available at all times, uninterrupted, and error-free (iv), the accuracy of mathematical calculations performed by the Service, and (v) that bugs or errors in the Service will be corrected.
  • Reintivity, its affiliates and its sponsors are neither responsible nor liable for any direct, indirect, incidental, consequential, special, exemplary, punitive, or other damages arising out of or relating in any way to your use of the Service. Your sole remedy for dissatisfaction with the Service is to stop using the Service.
  • If any provision of the Terms of Service is held invalid or otherwise unenforceable, the enforceability of the remaining provisions shall not be impaired thereby.
  • The failure of Reintivity to exercise or enforce any right or provision of the Terms of Service shall not constitute a waiver of such right or provision. The Terms of Service constitutes the entire agreement between you and Reintivity and govern your use of the Service, superseding any prior agreements between you and Reintivity (including, but not limited to, any prior versions of the Terms of Service).
  • You agree to settle any legal disputes with Reintivity through binding arbitration and/or mediation at an appropriate location to be agreed upon by yourself and Reintivity.
  • Any questions regarding the Terms of Service should be addressed to support at Reintivity dot com.